DELIVERY AND RETURNS POLICY

Delivery & Returns

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Delivery

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We aim to dispatch all orders as quickly as possible. Delivery times may vary depending on the products ordered.

Custom, personalised and teamwear orders may have longer lead times. Estimated lead times will be provided when ordering and may vary during particularly busy periods.

Once your order has been dispatched, you will receive confirmation where applicable.

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Returns

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We want you to be completely satisfied with your Vertex Sports order. For standard, non-personalised products, you have 14 days from receiving your order to tell us that you wish to cancel or return it. You then have a further 14 days to return the item to us. Items should be unused, unworn and returned in their original condition.

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Custom & Personalised Products

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Products that have been made, printed, embroidered or otherwise personalised specifically for you or your club cannot normally be returned or exchanged, unless they are faulty, damaged or we have made an error with your order.

This includes personalised teamwear, custom kits, printed names/numbers, club badges and other bespoke products.

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Faulty or Incorrect Items

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If an item arrives faulty, damaged or incorrect, please contact Vertex Sports as soon as possible with your order details and photographs where appropriate. We’ll work with you to resolve the issue.

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Need Help?

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If you have any questions about a delivery or return, please contact Vertex Sports and we’ll be happy to help.