PRIVACY POLICY

PRIVACY POLICY FOR VERTEX SPORTS

Vertex Sports respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or purchase products or services from us.

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INFORMATION WE COLLECT

We may collect personal information including your name, email address, telephone number, billing and delivery address, order details and information you provide when contacting us or submitting an enquiry.

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and how you interact with our website.

Payment information is processed securely by our payment providers. Vertex Sports does not normally receive or store your full payment card details.

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HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil orders.

• Arrange delivery of your purchases.

• Respond to enquiries and provide customer support.

• Manage custom kit, teamwear and club orders.

• Communicate with you regarding an order or enquiry.

• Maintain appropriate business and accounting records.

• Improve our website, products and services.

• Send marketing communications where you have consented to receive them or where otherwise permitted by law.

• Comply with our legal and regulatory obligations.

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LEGAL BASIS FOR PROCESSING

Under UK data protection law, we only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.

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COOKIES

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and provide relevant functionality.

Where required, you will be given the opportunity to manage your cookie preferences through our website's cookie settings.

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SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services. These may include payment processors, delivery companies, website and hosting providers, IT providers and professional advisers.

We only share information that is reasonably necessary for the relevant service.

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DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

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DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders and meeting legal, accounting and reporting requirements.

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YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you may have rights regarding your personal information, including the right to request access to your information, ask us to correct inaccurate information, request deletion in certain circumstances, restrict or object to certain processing and request transfer of your information where applicable.

You may also withdraw consent where we rely on consent to process your information.

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MARKETING

Where you have chosen to receive marketing communications from Vertex Sports, you can unsubscribe at any time by using the unsubscribe option provided or by contacting us.

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THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties. Vertex Sports is not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies separately.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, website or legal requirements. The latest version will be published on this page.

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CONTACT US

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact Vertex Sports using the contact details provided on our website.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

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Last updated: August 2026

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