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FAQ
Frequently Asked Questions
ACCOUNT
DELIVERY
RETURNS
ORDERS
- 01Welcome to Vertex Sports! You can create an account in two ways: If you've placed an order, an account is automatically set up for you. Alternatively, you can sign up by clicking "LOGIN/REGISTER" in the right corner at the top of any page and filling out the details required. Having an account offers various benefits, including a faster checkout, quick reordering, and easy information management.
- 021. Click "LOGIN/REGISTER" in the top right corner. 2. Select "Forgotten Password" on the page. 3. A pop-up will appear; enter your email address and click "Send." 4. Check your emails for instructions to update your information.
- 03Certainly, you can have your personal information removed from our records. Contact us through: • Email: info@vertex-sports.com • Contact Us: Fill out contact form • Write to us at Vertex Sports, Note: Personal information can be removed but general date must be retained for 6 years, as legally required by HMRC rules for order details, name, address, and contact details.
- 04Yes, you can unsubscribe in two ways: • Click the unsubscribe link in any of our emails. • Sign in to your account, go to "Newsletter Subscriptions," and opt out of further communications.
- 05Most products on our website come with a 1-year warranty, covering manufacturing defects. If you encounter an issue, contact our Customer Care team with detailed information and images for a swift resolution.




30 DAY RETURN
SSL-SECURE ENCRYPTED CHEKOUT
FREE SHIPPING ON ORDERS OVER £75
365 CUSTOMER CARE SUPPORT
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