FAQ
Frequently Asked Questions
- 01
Welcome to Vertex Sports! You can create an account in two ways:
If you've placed an order, an account is automatically set up for you.
Alternatively, you can sign up by clicking "LOGIN/REGISTER" in the right corner at the top of any page and filling out the details required.
Having an account offers various benefits, including a faster checkout, quick reordering, and easy information management.
- 02
Click "LOGIN/REGISTER" in the top right corner.
Select "Forgotten Password" on the page.
A pop-up will appear; enter your email address and click "Send."
Check your emails for instructions to update your information.
- 03
Certainly, you can have your personal information removed from our records. Contact us through:
Email: info@vertex-sports.com
Contact Us: Fill out contact form
Write to us at Vertex Sports,
Note: Personal information can be removed but general date must be retained for 6 years, as legally required by HMRC rules for order details, name, address, and contact details.
- 04
Yes, you can unsubscribe in two ways:
Click the unsubscribe link in any of our emails.
Sign in to your account, go to "Newsletter Subscriptions," and opt out of further communications.
- 05
Most products on our website come with a 1-year warranty, covering manufacturing defects. If you encounter an issue, contact our Customer Care team with detailed information and images for a swift resolution.




30 DAY RETURN
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FREE SHIPPING ON ORDERS OVER £75
365 CUSTOMER CARE SUPPORT
