Question 1

How can I create an account?

Accepted Answer

Welcome to Vertex Sports! You can create an account in two ways:
If you've placed an order, an account is automatically set up for you.

Alternatively, you can sign up by clicking "LOGIN/REGISTER" in the right corner at the top of any page and filling out the details required. 
Having an  account offers various benefits, including a faster checkout, quick reordering, and easy information management.

Question 2

Forgot your password? Here's how to get a new one:

Accepted Answer

1. Click "LOGIN/REGISTER" in the top right corner.
2. Select "Forgotten Password" on the page.
3. A pop-up will appear; enter your email address and click "Send."
4. Check your emails for instructions to update your information.

Question 3

Can I delete my personal information from your records?

Accepted Answer

Certainly, you can have your personal information removed from our records. Contact us through:
 • Email: info@vertex-sports.com
 • Contact Us: Fill out contact form
 • Write to us at Vertex Sports, 
Note: Personal information can be removed but general date must be retained for 6 years, as legally required by HMRC rules for order details, name, address, and contact details.

Question 4

Can I unsubscribe from newsletters?

Accepted Answer

Yes, you can unsubscribe in two ways:
 • Click the unsubscribe link in any of our emails.
 • Sign in to your account, go to "Newsletter Subscriptions," and opt out of further communications.

Question 5

Does my item have a warranty?

Accepted Answer

Most products on our website come with a 1-year warranty, covering manufacturing defects. If you encounter an issue, contact our Customer Care team with detailed information and images for a swift resolution.

VERTEX SPORTS

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Registered in England and Wales, Company Registration No.15639038 Registered Address, 71-75 Shelton St, London, WC2H 9JQ

​VERTEX SPORTS

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